2DRIVER.COM SERVICE PROVIDER AGREEMENT
(FOR GARAGES AND SERVICE PROVIDERS) This document defines the rights, obligations, and scope of liability when a Garage or Service Provider registers and offers services through 2driver.com.Article 1. Scope and Acceptance
1.1 Binding Legal Agreement: This Agreement constitutes a legally binding agreement between Aggregatori Capaci Joint Stock Company (“We”, “Us”, or the “Company”) and any garage, dealership, or service provider that registers, operates a Business Profile, or provides services on 2driver.com (“Service Provider”).
1.2 Scope of Regulation: This Agreement governs the Service Provider’s utilization of Platform Services, including profile creation and management, receiving Bookings, information display, payment flows, reconciliations, support, and other functionalities published by 2driver.com.
1.3 Acceptance: When an authorized representative clicks to confirm, accesses an administrative account, or continues using the Platform Services, the Service Provider acknowledges that it has read, understood, and agreed to be bound by this Agreement and all referenced policies.
Article 2. Definitions and Terminology
2.1. “We”, “Us”, or “Company”: Refers to Aggregatori Capaci Joint Stock Company, the operating entity of 2driver.com. “2driver.com” refers to the technology platform operated by the Company, not an independent legal entity name.
2.2. “Platform Services”: Refers to functionalities directly provided or controlled by 2driver.com to support Service Providers and Drivers.
2.3. “Garage Services”: Refers to automotive repair, maintenance, roadside assistance, vehicle care, or other services directly quoted and executed by the Service Provider.
2.4. “Booking”: Refers to a scheduling request submitted by a Driver for Garage Services through 2driver.com.
2.5. “Driver”: Refers to an individual using 2driver.com to search for, schedule, or purchase Garage Services.
2.6. “GMS”: Refers to the Garage Management System operated by the Service Provider or a partner system integrated with 2driver.com to receive, synchronize, or respond to service information.
2.7. “Business Profile”: Refers to the public page or profile of the Service Provider hosted on 2driver.com.
2.8. “Integrated Platforms”: Refers to CarXRental, CarXchange, or other platforms integrated into 2driver.com, which may be subject to independent terms and policies.
2.9. “Account”: Refers to administrative accounts or other credentials granted to the Service Provider to access and use Platform Services.
2.10. “Identity Verification”: Refers to the procedure conducted by 2driver.com (or in coordination with authorized identity solution providers) to check and verify the identification credentials of the Service Provider and/or Driver based on Citizen Identity Cards (CCCD), national identity cards, or other legal identity documents provided under published procedures.
Article 3. Roles of 2driver.com and the Service Provider
3.1 Intermediary Role: 2driver.com operates solely as an intermediary technology and e-commerce platform. The Company is not by default a physical garage, actual service provider, legal agent of the Service Provider, or guarantor of Garage Service quality.
3.2 Provider Autonomy & Liability: The Service Provider independently assumes full legal responsibility for its corporate standing, business licenses, personnel, physical premises, price quotes, spare parts, tax invoices, service quality, warranties, and service outcomes within its operational domain.
3.3 No Employment or Partnership: Nothing in this Agreement creates an employment relationship, agency, franchise, or exclusive partnership between the Company and the Service Provider, unless expressly established under a separate written contract.
Article 4. Account Management and Verification
4.1 Information Accuracy: The Service Provider must furnish accurate, complete, and up-to-date information regarding its legal entity, physical address, legal representative, contact details, operating licenses, and other credentials upon reasonable request by 2driver.com.
4.2 Verification & Profile Suspension: 2driver.com reserves the right to request supplementary data, verify credentials, reject applications, temporarily hide, or suspend profiles if information is inaccurate, incomplete, indicates violations, or if action is necessary to safeguard Drivers and system security.
4.3 Account Safeguarding: The Service Provider is solely responsible for maintaining the confidentiality of administrative accounts, registered phone numbers, OTPs, passwords, and access credentials delegated to its staff.
4.4 Direct ID Solicitation Prohibited: The Service Provider shall not demand that Drivers send copies of CCCD, identity cards, photo IDs, or identity verification data via off-platform private channels, unless supported by explicit legal grounds, official instructions from 2driver.com, or proper Driver consent.
4.5 Restricted Use of Identity Data: If granted access to identity verification data by 2driver.com, the Service Provider shall process such data strictly to confirm Bookings, deliver Garage Services, ensure security, and prevent fraud. The Service Provider shall not copy, store independently, disclose, or exploit identity data for secondary purposes, and must erase, return, or restrict access thereto pursuant to instructions from 2driver.com and applicable laws.
Article 5. Information Display, Pricing, and Garage Services
5.1 Public Transparency: The Service Provider must accurately publish its business name, address, contact methods, service offerings, price lists or quotation principles, operating hours, terms, and applicable warranty policies.
5.2 Transparent Pricing: Displayed prices, quotations, and ancillary surcharges must remain clear and transparent. Price adjustments following physical vehicle inspections are permitted only when justified and explicitly confirmed by the Driver through applicable system workflows.
5.3 Prohibited Misrepresentation: The Service Provider shall not publish misleading information, engage in deceptive advertising, utilize unauthorized images/copyrighted materials, or commit acts that cause damage to Drivers, the Company, or third parties.
Article 6. Booking Execution and Service Performance
6.1 Booking Response: The Service Provider is responsible for receiving, responding to, confirming, or declining Bookings within prescribed timelines and through features made available by 2driver.com.
6.2 Service Delivery: Upon confirming a Booking, the Service Provider must receive the vehicle, perform inspections, consult, quote, and execute Garage Services in full alignment with the terms confirmed with the Driver.
6.3 Schedule Adjustments: Any booking cancellations, schedule adjustments, service refusals, performance delays, or modifications to work scopes must be promptly communicated to the Driver via 2driver.com or other Company-approved channels.
Article 7. Payments, Reconciliations, and Invoicing
7.1 In-Platform Payments: For Bookings involving payment obligations on 2driver.com, the Service Provider agrees to accept payments processed via methods designated and displayed by 2driver.com prior to transaction confirmation. The Service Provider shall not solicit off-platform payments from Drivers, except under explicit exceptions published by 2driver.com.
7.2 Fee Deductions and Reconciliations: Financial reconciliations, platform fee deductions, offset settlements, disbursements to Service Providers, and refund processing shall be executed pursuant to the Fee & Reconciliation Annex or separate written agreements. Fees payable by the Service Provider shall not be passed on to the Driver unless clearly itemized and consented to by the Driver prior to the transaction.
7.3 Tax and Invoicing Obligations: The Service Provider is solely responsible for issuing legal invoices/vouchers and fulfilling all applicable tax obligations for its Garage Services in compliance with law, unless alternative transaction models or statutory rules dictate otherwise.
7.4 Refunds and Cancellations: In the event of cancelled, unfulfilled, or refunded Bookings, the Service Provider shall actively coordinate with 2driver.com to resolve the matter pursuant to terms displayed to the Driver, the Fee & Reconciliation Annex, separate agreements, and applicable laws.
Article 8. Data Management, GMS Integration, and Content
8.1 Data Protection Compliance: The Service Provider shall access, use, and share personal data strictly to the extent necessary to fulfill Bookings, provide Garage Services, process payments, deliver customer support, and comply with personal data protection laws. Data shall not be exploited for unauthorized secondary purposes.
8.2 Handling Identity Data: The Service Provider shall only access identification data, document extracts, and verification results provided by 2driver.com to the extent necessary to deliver Garage Services. The Service Provider is strictly prohibited from copying, downloading, storing independently, collecting directly from Drivers, disclosing, or using such data outside authorized booking and service scope. Upon purpose completion or demand by 2driver.com, the Service Provider must delete or return all such data and revoke access rights.
8.3 GMS Source Data: When connecting a GMS or third-party business software, the Service Provider warrants that it holds legitimate rights over all data transmitted to 2driver.com and assumes full responsibility for the accuracy, completeness, and legality of source data.
8.4 Content Licensing: The Service Provider grants 2driver.com a non-exclusive, necessary license to store, display, operate, moderate, and utilize business details, media, images, and content uploaded by the Service Provider for the purpose of operating the Platform Services.
Article 9. Complaints and Dispute Resolution
9.1 Operational Complaints: The Service Provider may submit support requests or complaints regarding account administration, profile displays, Bookings, financial reconciliations, payment flows, or Platform Services via official channels published by 2driver.com.
9.2 Customer Complaints: Complaints raised by Drivers concerning Garage Services remain the direct responsibility of the Service Provider to resolve. 2driver.com may assist in verifying records, preserving evidence, or coordinating resolution within the scope of its Platform Services.
9.3 Governing Law & Jurisdiction: The parties agree to prioritize good-faith negotiations and mutual information sharing prior to initiating formal legal proceedings. This Agreement is governed by the laws of Vietnam. Any dispute that cannot be resolved through negotiation shall be submitted to the competent Courts or state authorities in Vietnam for final adjudication.
Article 10. Suspension and Termination
10.1 Suspension Rights: The Company reserves the right to issue formal warnings, restrict platform features, temporarily hide business profiles, suspend incoming Bookings, or terminate platform access if the Service Provider breaches this Agreement, exhibits fraudulent behavior, provides false information, poses safety risks to Drivers, or pursuant to legal mandates. Except in emergencies, 2driver.com will provide notice outlining the grounds for action and a reasonable window for cure or explanation.
10.2 Survival of Obligations: Suspension or termination shall not relieve the Service Provider of accrued liabilities concerning prior Bookings, transactions, customer complaints, tax duties, invoicing obligations, or pre-existing liabilities. Both parties shall cooperate to finalize pending Bookings, financial settlements, and outstanding refunds under applicable terms and law.
Article 11. Limitation of Liability
11.1 Platform Scope: To the fullest extent permitted by law, the Company accepts liability solely for the operational performance of Platform Services under its direct operational control; the Company assumes no legal liability on behalf of the Service Provider regarding actual Garage Services.
11.2 Statutory Mandatory Protections: Nothing in this Agreement operates to exclude or limit statutory liabilities that cannot be lawfully excluded or limited under mandatory Vietnamese law.
Article 12. Prohibited Acts
12.1 Fraud & Misrepresentation: The Service Provider shall not falsify business credentials, provide misleading details, generate fraudulent/ghost Bookings, bypass platform payment obligations, induce Drivers to complete off-platform transactions, or engage in unlawful commercial practices.
12.2 System & Intellectual Property Infringement: The Service Provider shall not violate user privacy, infringe upon intellectual property rights, disrupt system integrity, or compromise the lawful rights and interests of Drivers, the Company, or third parties.
Article 13. Intellectual Property and Content Ownership
13.1 Content Rights: The Service Provider retains ownership rights over content and branding materials it submits, but grants the Company a non-exclusive, world-wide, royalty-free license to host, display, adapt, and run such content to operate and market the Platform Services.
13.2 Warranty of Non-Infringement: The Service Provider warrants that it possesses all necessary intellectual property rights and permissions for images, text, logos, and materials uploaded to 2driver.com, and assumes sole liability should such content infringe upon third-party rights.
Article 14. Electronic Notices and Communications
14.1 Delivery Channels: 2driver.com may deliver official notices to the Service Provider via in-app notifications, website alerts, push notifications, SMS messages, email, voice calls, or other appropriate electronic channels.
14.2 Scope of Notices: Communications may relate to Account administration, verification status, Booking alerts, financial reconciliations, payment disbursements, customer complaints, system security, and policy updates.
Article 15. Amendments to Agreement
15.1 Revisions: The Company reserves the right to update this Agreement to reflect changes in service features, applicable regulations, security requirements, or business models. Revisions shall explicitly display their effective date.
15.2 Material Changes: For material updates, 2driver.com may require re-confirmation of acceptance by the Service Provider prior to granting continued access to platform features.
Article 16. Contact Details
16.1 Legal Operating Entity: Aggregatori Capaci Joint Stock Company
16.2 Head Office Address: No. 192, Group 8, Lang Ward, Hanoi City, Vietnam