2DRIVER.COM TERMS OF USE FOR SERVICE PURCHASERS ON THE PLATFORM
These Terms of Use constitute a legally binding agreement between Aggregatori Capaci Joint Stock Company (“We”, “Us”, or “Our”) and any individual accessing, registering, or using the website, application, account, and features of 2driver.com as a Driver or service purchaser (“You” or “Your”). By ticking a confirmation box, entering a verification code, logging in, or continuing to use the Platform Services, You acknowledge that You have read, understood, and agreed to be bound by these Terms and the referenced policies.
These Terms apply solely to Drivers (as defined below)/service purchasers. Garages, dealers, and service providers use 2driver.com under dedicated service provider agreements or terms. If You do not agree to any part of these Terms, You must not proceed with registration or use the Platform Services.
Article 1. Scope and Acceptance
- These Terms apply to the website, application, account, interfaces, and functionalities provided by 2driver.com to Drivers (collectively, the “Platform Services”).
- These Terms do not govern the quality, final price, spare parts, invoicing, completion timeframe, or results of Garage Services. Garage Services are provided directly by and remain the sole responsibility of the Garage, pursuant to the agreement, quotation, or applicable terms between the Garage and the Driver.
- The Privacy Policy and Personal Data Protection Policy are related documents that must be read in conjunction with these Terms.
- We may update these Terms upon changes to the Platform Services or applicable laws. To the extent permitted by law, Your continued use of the Platform Services following the effective date of a revised version constitutes Your acceptance of such version.
Article 2. Definitions
2.1. “We”, “Us”, “Our”, or the “Company”: Aggregatori Capaci Joint Stock Company, the operating entity of 2driver.com. “We” does not include Garages, partners, affiliated companies, or any other entities, unless expressly designated by the Company as an authorized representative within a specific scope of authority.
2.2. “2driver.com”: The technology platform operated by the Company; it does not constitute an independent legal entity name.
2.3. “Driver”, “User”, or “You”: An individual who uses the Platform Services to search for, schedule, or purchase Garage Services for a Vehicle over which they possess lawful right of use. Throughout these Terms, these terms refer interchangeably to the Driver/User.
2.4. “Garage” or “Service Provider”: An auto repair shop, dealer, maintenance center, towing service, auto detailing facility, or other entity that directly provides Garage Services.
2.5. “Platform Services” or “Services”: Functionalities directly provided or controlled by 2driver.com, including account creation, Vehicle Profile management, search tools, Booking creation, information display, support, and published payment workflows; excluding Garage Services, unless explicitly specified otherwise.
2.6. “Garage Services”: Auto repair, maintenance, towing, detailing, or other services directly quoted and performed by the Garage.
2.7. “GMS”: The Garage Management System or partner system connected with 2driver.com to receive, synchronize, or respond to service information.
2.8. “Vehicle”: An automobile or other vehicle for which the Driver has lawful right of use. “Vehicle Profile” means the compiled dataset for a Vehicle, which may include the license plate, Vehicle Identification Number (VIN), make, model, year of manufacture, images, mileage, and related details.
2.9. “Public Vehicle Page”: A webpage that displays only publicly permissible Vehicle information and verification status, excluding Vehicle History, service documentation, or transaction details.
2.10. “Business Profile”: A public page or profile of a Garage, dealership, service provider, or other organization.
2.11. “Booking” or “Scheduling Request”: A Driver’s request specifying the preferred time, Vehicle, Garage, and intended Garage Services.
2.12. “Vehicle History”: Service logs, job sheets, documentation, or status records tied to a Vehicle or VIN, compiled from 2driver.com, Garages, GMS, or other lawful sources.
2.13. “Redirected Services”: Services for which the Driver is redirected to an external website, application, or system to continue usage.
2.14. “Integrated E-Commerce Platforms”: CarXRental, CarXchange, or other platforms integrated into 2driver.com. The Garage acts as the Garage Service Provider; GMS serves as the technical infrastructure supporting data processing. Each Integrated Platform may apply its own terms and policies.
2.15. “User Content”: Information, images, reviews, feedback, documents, or content provided by the Driver.
2.16. “Complaint”: A submission reflecting issues, requesting support, or seeking review of a matter relating to the Platform Services, Garages, Bookings, or transactions.
2.17. “Closed Account”: An Account that no longer possesses standard usage rights following the completion of a closure procedure or termination.
2.18. “Restricted Stored Data”: Data retained in the system with access, visibility, or identifying link limitations applied pursuant to policies and applicable laws.
2.19. “Identity Verification”: The process performed by 2driver.com, or in coordination with lawful solution providers, to inspect and verify User identification data based on Citizen Identity Cards (CCCD), identity cards, or other lawful identification documents provided by the User in accordance with published procedures.
Article 3. Roles of 2driver.com and the Garage
3.1. 2driver.com operates as a technology platform, an integrated e-commerce platform, and an intermediary e-commerce platform that provides Platform Services to connect Drivers with Garages, GMS, partners, and services within the automotive ecosystem.
3.2. Garage Services are provided directly by the Garage. The Garage is solely responsible for receiving, inspecting, quoting, executing, and ensuring the quality and outcomes of Garage Services within its management domain.
3.3. CarXRental, CarXchange, and other Integrated Platforms are bound by these Terms only regarding the Platform Services under the direct control of 2driver.com. Transactions or services executed on their standalone platforms are governed by the respective platform’s terms, policies, and procedures.
3.4. 2driver.com may receive, forward, synchronize, and display information from GMS or partners. Operational statuses are updated according to source system data; 2driver.com will not unilaterally alter statuses without appropriate confirmation or data, except for technical adjustments necessary to maintain safety and transparency.
Article 4. Conditions of Use
4.1. Users must provide accurate, complete, and up-to-date information, and must promptly update or notify Us of any changes when information becomes inaccurate.
4.2. Users are responsible for safeguarding their devices, phone numbers, OTP codes, passwords, login sessions, and other authentication methods.
4.3. Users must possess the requisite legal capacity to enter into and perform the terms of this Agreement under applicable law. Minors or individuals requiring assistance must use the Services under the consent, supervision, or assistance of a legal representative when required by law.
4.4. The Driver confirms possessing the lawful right of use over Vehicles, documents, information, and data provided or requested for processing through 2driver.com Platform Services.
4.5. Users shall not use another person’s account, create fraudulent profiles, or provide documents that they do not have the lawful right to use.
Article 5. Accounts, OTP, and User/Driver Verification
5.1. Users may register and log in using a phone number and an OTP code, or through other authentication methods provided by 2driver.com.
5.2. A single phone number may only be associated with one Account at any given time, unless 2driver.com publishes an alternative mechanism.
5.3. Accounts governed by these Terms function in the capacity of a Driver/service purchaser. If You register or operate as a Garage, dealership, fleet management unit, or service provider, the relevant service provider agreement shall apply to that role.
5.4. Certain features are accessible only after the User/Driver completes verification or receives approval from 2driver.com in accordance with applicable procedures. Depending on functional requirements and risk management protocols, 2driver.com may require Users/Drivers to complete Identity Verification using a CCCD, identity card, or other lawful identification document.
5.5. Users/Drivers must supply accurate, valid, and personal information, document images, and verification steps as instructed by 2driver.com. Users/Drivers shall not use third-party documents, tamper with, or forge verification results.
5.6. 2driver.com reserves the right to issue warnings, restrict feature access, temporarily suspend, or adjust Account privileges upon detecting inaccurate details, signs of fraud, violations of these Terms, or pursuant to lawful requests.
Article 6. Vehicle Profiles and Vehicle Verification
6.1. Users may create one or more Vehicle Profiles, depending on assigned features and account roles.
6.2. Vehicle Profile information may include the license plate, VIN, make, model, year of manufacture, images, mileage, and other details necessary for Service delivery.
6.3. Unverified Vehicle Profiles may still access features that do not mandate verification. Users may voluntarily submit documentation to request verification.
6.4. We reserve the right to request additions, approve, reject, temporarily hide, or restrict Vehicle Profiles based on inspection results and safety compliance.
6.5. A verification badge merely indicates the completion of an information check process at the specific time of verification; it does not constitute a warranty regarding the quality, actual condition, valuation, or history of the Vehicle.
6.6. Public Vehicle Pages shall display only basic Vehicle parameters and verification statuses, excluding Vehicle History, service vouchers, identity records, or transaction data.
Article 7. Vehicle History
7.1. Vehicle History may be managed by Vehicle, VIN, or designated identifier, and may incorporate data supplied by 2driver.com, Garages, GMS, or integrated sources.
7.2. Users may view, utilize, and share Vehicle History strictly within their granted access privileges and legal rights regarding the Vehicle.
7.3. 2driver.com does not guarantee that Vehicle History is exhaustive, error-free, or reflective of every service performed outside the system or unconfirmed by source data.
7.4. Vehicle History and associated data may be retained as Restricted Stored Data following Account Closure, in accordance with retention policies, safety standards, dispute resolution requirements, and applicable laws.
Article 8. Garage and Service Provider Information
8.1. 2driver.com may display Business Profiles or Garage Profiles based on details provided by the Garage and verified through 2driver.com procedures.
8.2. The detailed obligations of Garages regarding information accuracy, pricing, service capacity, and Garage Services are governed by the Garage and Service Provider Agreement. 2driver.com may present Garage-supplied information for Driver reference and selection.
8.3. Document or Business Profile verification performed by 2driver.com reflects solely the results of an information review at the time of verification; it does not constitute a guarantee of ongoing legal status, service quality, or Garage Service outcomes.
8.4. We reserve the right to approve, reject, request updates to, temporarily conceal, or suspend Business Profiles if information is inappropriate, exhibits signs of violation, or if necessary to safeguard Users/Drivers.
8.5. Users/Drivers may view public Garage information and report inaccuracies or suspected violations through designated support channels published by 2driver.com.
Article 9. Public Information and Location Services
9.1. 2driver.com may allow Users/Drivers to search and view public Garage or Service Provider information without logging in. Such access excludes Vehicle History, service documentation, transaction records, or personal data.
9.2. Upon logging in, Users/Drivers may follow Garages or save service details where such features are enabled.
9.3. QR codes at service locations may direct Drivers to a Business Profile or related feature. Data processed from QR scans is handled pursuant to the Personal Data Protection Policy.
9.4. 2driver.com links QR scan data with an Account only when legitimate grounds exist and proper notice is provided under the Personal Data Protection Policy.
9.5. Approximate location data is utilized exclusively to suggest nearby services when authorized by the User/Driver. Declining location permissions will not compromise access to other non-location-dependent functionalities.
Article 10. Scheduling and Service Usage
10.1. Users may select a Garage, Vehicle, service, date, time, and describe their requirements to initiate a Booking.
10.2. An initial Booking constitutes a scheduling request and does not automatically confirm service fulfillment. A Booking is deemed confirmed only after the Garage or GMS responds in accordance with established procedures.
10.3. Users/Drivers may reschedule, modify parameters, or cancel a Booking via available system features. Cancellation terms, fee structures, refunds, and no-show policies shall be displayed prior to Booking confirmation or payment.
10.4. Garages are responsible for vehicle intake, inspection, quoting, and service execution. 2driver.com may display service progress updates, work orders, and final settlement statements transmitted from the Garage or GMS.
10.5. Users must provide accurate details and cooperate regarding the timing, location, and conditions necessary for the Garage to perform the service.
Article 11. Pricing, Quotations, Payments, and Documentation
11.1. Pricing is set directly by the Garage or Service Provider. Displayed rates may represent reference prices, price ranges, starting rates, or formal quotes.
11.2. Final costs may vary following physical vehicle inspection by the Garage to determine scope, replacement parts, labor time, and operating conditions. Any variation that increases costs or alters the scope of Garage Services must be confirmed by the User/Driver on 2driver.com prior to payment or prior to performing the additional services.
11.3. For Bookings incurring payment obligations on 2driver.com, the User/Driver must pay using the payment methods designated and displayed by 2driver.com prior to transaction confirmation, unless an explicit exception is published by 2driver.com. Post-payment processing, refunds, or price adjustments are managed via workflows published by 2driver.com.
11.4. Invoices and documentation for Garage Services are issued directly by the Garage or service delivery entity, unless transaction models or applicable laws dictate otherwise. 2driver.com may provide electronic transaction confirmations within the scope of Platform Services.
11.5. Any applicable fees payable by the User/Driver, including platform service fees, shall be clearly displayed prior to transaction confirmation. Platform fees borne by the Garage or Service Provider are governed by the Garage and Service Provider Agreement, unless the User/Driver has explicitly consented to a separate fee.
Article 12. Integrated Platforms and Third-Party Services
12.1. Integrated Platforms may include CarXRental, CarXchange, and other systems. The Garage acts as the direct provider of Garage Services; GMS and technical suppliers support data processing within authorized scopes.
12.2. 2driver.com may redirect Users/Drivers to an Integrated Platform to utilize Redirected Services. Redirection does not make 2driver.com a direct service provider or a party to transactions executed on the Integrated Platform, unless explicitly stated otherwise.
12.3. When transactions occur on an Integrated Platform, the terms, policies, and procedures of that specific platform govern the portion of the transaction executed within its system.
12.4. 2driver.com remains responsible for functional features, redirection mechanics, integration points, and data within its direct control. Garages remain responsible for Garage Services, quotes, invoices, and service results; Integrated Platforms remain responsible for transactions, payments, and obligations within their respective systems.
Article 13. Reviews, User Content, and Violation Reporting
13.1. Users may submit reviews based solely on authentic experiences and must ensure that review content is truthful, lawful, and non-infringing upon third-party rights.
13.2. Reviews may be made publicly visible on Business Pages, search results, or other platform interfaces as designed.
13.3. Users are solely responsible for User Content they post, submit, or make available.
13.4. We reserve the right to suppress, remove, restrict visibility of, or demand edits to any content that violates these Terms, applicable laws, or third-party rights.
13.5. Users may report infringing content. 2driver.com reserves the right to retain evidence and moderation logs for verification, dispute resolution, and system protection.
Article 14. Complaints and Customer Support
14.1. Users/Drivers may submit support requests or Complaints regarding Platform Services, Garages, Bookings, Vehicles, or transactions through published 2driver.com support channels.
14.2. User/Driver Complaints may be indexed to the relevant Account, Vehicle, Garage, Booking, and transaction records to facilitate verification and resolution coordination.
14.3. 2driver.com may receive, classify, verify, and coordinate the resolution of Complaints within the scope of Platform Services. Garages or partners remain responsible for resolving matters pertaining directly to Garage Services or their proprietary domain.
14.4. Complaints raised by Garages, Service Providers, or partners regarding provider accounts, visibility, Bookings, reconciliations, or settlements are governed by the Service Provider Agreement. Complaints regarding transactions executed entirely on affiliated platforms must be processed through those respective platforms.
Article 15. Electronic Notices and Communications
15.1. 2driver.com may deliver communications via in-app notifications, website notices, push notifications, SMS, email, telephone calls, or other appropriate electronic means.
15.2. Notices may relate to Account management, verification procedures, Bookings, platform updates, Complaints, system security, and policy modifications.
15.3. OTP codes may be dispatched via SMS or through alternative authentication methods published by 2driver.com.
15.4. Disabling push notifications will not opt Users out of mandatory communications concerning system safety, Account integrity, security verification, or financial transactions.
Article 16. Prohibited Conduct
16.1. Impersonating any individual, Vehicle, Garage, organization, or document; providing false or misleading details; or creating fraudulent Accounts.
16.2. Uploading or transmitting defamatory, threatening, fraudulent, unlawful content, or content that infringes upon personal privacy or intellectual property rights.
16.3. Interfering with, disrupting, accessing unauthorized areas of, scanning, probing, deploying malicious code into, or compromising the integrity of platform systems, data, or Services.
16.4. Harvesting, copying, selling, leasing, or unlawfully exploiting User data, platform interfaces, database assets, or proprietary content from 2driver.com.
16.5. Utilizing 2driver.com to execute illegal transactions, create fictitious Bookings, hoard schedule slots, evade legal/financial obligations, or inflict harm on Users, Garages, partners, or Us.
Article 17. Intellectual Property and User Content
17.1. All legal rights, title, and interest in and to the platform, brand assets, user interfaces, software code, databases, and proprietary materials created by 2driver.com belong exclusively to Us or Our licensors.
17.2. Users retain ownership of any original User Content they generate or upload.
17.3. Users grant 2driver.com a necessary, non-exclusive license to host, display, operate, moderate, and process User Content to the extent required to deliver the Services.
17.4. Users warrant that they possess all legal rights to use and upload supplied images, documentation, and content, and assume full liability if such submissions infringe upon third-party rights.
Article 18. Account Suspension, Restriction, and Closure
18.1. We reserve the right to issue warnings, restrict features, temporarily lock accounts, suspend authentication privileges, halt Bookings, or close a User/Driver Account to safeguard Users, systems, or data, or to address policy breaches. Except in emergencies, We will notify the User/Driver of the underlying grounds and afford an opportunity to explain or remedy the issue per established procedures.
18.2. Upon suspension of a Driver, 2driver.com may process active data, Bookings, and ongoing transactions according to real-time status and legitimate requests from Garages, GMS, partners, or regulatory authorities, notifying the party of pending Booking, payment, or refund resolutions where feasible.
18.3. Users may request Account closure via supported system features. If the User logs back in using valid authentication credentials within thirty (30) days of request receipt, the Account shall be restored and the closure request revoked.
18.4. Following thirty (30) consecutive days of inactivity post-request, the Account will be permanently closed for operational usage. The associated phone number may subsequently be used to create a new, independent Account that will not automatically link to prior account data.
18.5. Account closure does not imply immediate, complete deletion of data from our systems. Data may be retained as Restricted Stored Data—with controlled access, unlinked identifiers, or in anonymized formats—to the extent required for system security, complaint handling, auditing, dispute resolution, fraud prevention, and statutory compliance.
Article 19. Personal Data Protection
19.1. 2driver.com collects and processes personal data for explicit purposes aligned with system functionalities, notices provided at the time of collection, the Personal Data Protection Policy, and applicable laws.
19.2. Necessary data—including identity details and information derived from identity documents submitted during verification—is collected and processed strictly to the extent required for identity verification, security, fraud prevention, Booking handling, Garage Service execution, payments, support, or as stated in the Personal Data Protection Policy. Identity data and document information shall only be shared when a valid legal basis or express User consent exists, and strictly within the scope necessary for Garages, GMS, technical partners, or Integrated Platforms to process Bookings, perform Garage Services, clear payments, deliver support, or fulfill stated policy purposes. Receiving parties are prohibited from utilizing shared data for unauthorized secondary purposes.
19.3. Users may exercise statutory rights regarding their personal data in accordance with applicable laws and mechanisms specified in the Personal Data Protection Policy.
19.4. Data processing activities conducted on affiliated platforms or third-party platforms remain subject to the respective privacy policies of those external entities for data under their direct control.
Article 20. Limitation of Liability
20.1. Unless explicitly required by law, We make no warranties that the Services will operate uninterrupted, error-free, completely accurate, or fulfill every specific User requirement.
20.2. We assume no liability on behalf of Garages regarding repair quality, final pricing, replacement parts integrity, tax invoices, fulfillment timelines, or actual service outcomes.
20.3. We assume no liability on behalf of affiliated platforms for transactions, payments, deliveries, indemnifications, or operational duties inherent to those external platforms.
20.4. We assume no liability for damages arising from inaccurate User-supplied data, User hardware/network failures, third-party faults, or events of Force Majeure.
20.5. Nothing in these Terms excludes or limits any liability that cannot be lawfully excluded or limited under applicable governing law.
Article 21. Dispute Resolution
21.1. Users may submit feedback or Complaints through 2driver.com published support channels. 2driver.com will respond based on the nature, severity, and verifiable facts of the matter.
21.2. Disputes arising between Users and Garages shall primarily be settled directly between the involved parties, with 2driver.com offering facilitation or coordination support where appropriate.
21.3. Parties pledge to prioritize good-faith negotiations and exchange relevant documentation prior to initiating formal legal proceedings or seeking intervention from competent authorities.
21.4. These Terms shall be governed by and construed in accordance with the laws of Vietnam. Any dispute that cannot be resolved through amicable negotiation shall be submitted to the jurisdiction of the competent Courts or authorities in Vietnam.
Article 22. Amendments to Terms
22.1. We reserve the right to amend these Terms to reflect changes in product offerings, legal mandates, safety requirements, or business models.
22.2. Updated versions shall state their effective date or application timeline. We may notify Users via website posts, app notifications, email, push notifications, or other reasonable methods.
22.3. For material changes, We may require Users to re-confirm acceptance prior to granting continued access to partial or full Services.
22.4. We may maintain an archive of prior Terms versions to ensure operational transparency, auditability, and dispute resolution tracking.
Article 23. Contact Information
23.1. Entity Name: Aggregatori Capaci Joint Stock Company
23.2. Registered Address: No. 192, Group 8, Lang Ward, Hanoi City, Vietnam